Order your food and medication online for collection from practice
Farm client advice on what to do during the Corona Crisis
The Royal College of Veterinary Surgeons and the British Veterinary Association, have advised farm animal veterinary surgeons are key workers.
We are working. Our staff and vets triage each job and a risk assessment is conducted at the time of making the appointment. We will also complete a risk assessment on arrival at your premises. It is vitally important to both you and our staff that we observe 2-metre (“length of a cow”) social distancing. This helps protect both you and our staff as we work together.
We request your patience in these difficult times. We have had to change our processes and things may be taking a little longer than usual. This applies when answering your call and whilst on farm.
Can I collect medicines from the practice?
Yes, but it is essential you order any medication in advance as we are not allowing walk-ins at any of our practices. You can place your order online using our new Click & Collect service and then collect the medication from your chosen practice. You will be advised at this time on our current pick-up protocol. If you need to amend your order, please ring us as early as possible or if necessary while you are sitting in your vehicle at our premises.
Which call out types are you still doing?
Each case will be dealt with individually. Our farm vets may be able to give telephone or video calling advice that allows you to carry out the treatment required. The use of photographs or short video clips sent to the vets can help with this. Please ring the practice with any enquiries.
Are there any special requirements when the vet arrives at my premises?
Yes. Staff will ask if anybody on your farm/premises is self-isolating, has Covid-19 symptoms etc. We must minimise risk of transmission when on farm by observing the 2-metre social distance rule. A single farm staff member to assist vets when on farm – there may be exceptional circumstances where more help is required, but our vets will risk assess this when on your premises.
Are you still TB testing?
Yes. We are following current APHA guidelines on TB testing during the Covid-19 outbreak. It may be necessary to leave some animals untested (between 42 and 180 days) if we are unable to maintain adequate social distancing and test them safely. Further advice is available from the practice.
Are you still doing Red Tractor inspections?
We are following the Red Tractor guidelines. Please check www.redtractor.org.uk for further guidance and updates. If you have any concerns, contact the practice and/or Red Tractor for advice.
Can I vaccinate my livestock?
Yes, we will continue to supply vaccines for you to administer. We ask you to plan ahead, allowing wherever possible at least 24 hours notice of your order. As our phone lines are very busy, we recommend your order medication online using our Click & Collect service.
The above still has not answered my question.
Please contact us directly.